Terms and Conditions
Terms & Conditions
This Agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Big's Mobile Detailing (hereafter referred to as “Big's Mobile Detailing”, “contractor”, “technician”, “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service, you agree to the full terms of this agreement without modification by you. By using the services of Big's Mobile Detailing, you hereby agree to the following terms:
Booking Terms & Conditions
- Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
- We cannot guarantee any firm times when accepting your booking.
- Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
- We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
- Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
- We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Fieldd.co.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.
- Big's Mobile Detailing will not accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician.
- Big's Mobile Detailing or its staff do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.
- All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of Big's Mobile Detailing.
- Big's Mobile Detailing reserves the right to refuse service to anyone.
- Big’s Mobile Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
- Big’s Mobile Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
- Big’s Mobile Detailing will send you email and SMS text messages to confirm your service request, provide information about the detailer matched to your job, and conduct a customer satisfaction survey after the job is completed.
- When your service request is received, your name, phone number, service address, and vehicle information will be saved to our database.
- Big’s Mobile Detailing may call you directly regarding your scheduled service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
- All inbound and outbound customer service calls may be recorded for quality assurance.
Our Service Terms & Conditions
- We may ask you where you heard about Big’s Mobile Detailing in order to gauge our marketing strategies.
- We must have permission to hold a debit or credit card to secure a regular booking, and we will charge the card after each visit.
- We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning, and the booking has not been canceled in advance (see cancellation policy)
- We require 72 hours notice to cancel any booking/detailing service.
- Failure to provide 72 hours advance notice of cancellation will result in loss of your deposit fee.
- Same-day appointments that are canceled will also result in a loss of your deposit fee.
- The 15% deposit fee is non-refundable if the appointment is canceled within 72hrs of the start time.
- Big’s Mobile Detailing reserves the right to take full payment if a booking is canceled on the day without prior agreement.
- Big’s Mobile Detailing reserves the right to alter or amend a booking time/date without penalty but, wherever possible, will let the customer know.
- Big’s Mobile Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.
- Failure to be present at the time and location of the ordered service will result in a loss of your deposit fee.
- If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will, at our cost, refund or redo the uncompleted or unsatisfactory portion of the service.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Big’s Mobile Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
- Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you initially requested. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Big’s Mobile Detailing are covered under our service guarantee. Any services not authorized by Big’s Mobile Detailing are at the customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of Bigsmobiledetailing.com.
- Any claims must be filed within 48 hours of the completion of the service by emailing (email@example.com). Pictures of the unsatisfactory portion of the service must be emailed to firstname.lastname@example.org within 24 hours of the claim being made.
Providing Feedback and Photos
- We ask for your feedback. Please send us an email at (email@example.com) and let us know if there are ANY concerns – good or bad.
- We also carry the right at the discretion of Big's Mobile Detailing to use pictures of your vehicle for marketing purposes and to publish them on our website (www.bigsmobile.com) or any of our Social Media.
- Your personal information will not be shown in the photos.
- For payer verification purposes, Gift Certificates have a 48-hour holding period before they can be redeemed for services.
- Gift Certificates can only be used once per vehicle per service.
- Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
- The final price for services rendered may exceed the value of this gift certificate.
- Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
- Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
- Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
- Any balances for services ordered are due at the time of service and do not include additional services, tax, or gratuity.
- In the event the redeemer is not covered by the Big’s Mobile Detailing network, a refund will be issued to the original payment method used at the time of purchase.
- After 6 months of non-use, the gift certificate is non-refundable.
- Big's Mobile Detailing reserves the right to modify this statement at any time.
- Any changes to this Service Contract will be listed in this section,
- Big's Mobile Detailing does not make any commitment to update the materials.
- By using our services, you hereby understand that Big's Mobile Detailing does not guarantee any specific outcomes or results with our detailing services.
- Big's Mobile Detailing limits its liability to the total dollar amount of each job.
I HAVE FULLY READ THIS DOCUMENT “BIG'S MOBILE DETAILING’s Terms and Conditions of Service” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I FURTHER UNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE, OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “BIG'S MOBILE DETAILING” AND ALL OF ITS AFFILIATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “BIG'S MOBILE DETAILING” FOR PERSONAL INJURY OR PROPERTY DAMAGE.
If you have any questions about this Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact us at: